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Active Directory Issue | STAAS

A customer is faced with a strange problem in the Sophos xgs Fw (v19), After rebooting the firewall or the Active Directory server, certain users are no longer in their group.

We add all the subnets to the STAS and log in to the user portal (The technical support engineer advised us to connect to the user portal for user registration I'm not sure if this is correct or false). we did all the things they told us to do but problem is still there.

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Cassaundra Cassaundra over 2 years ago

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0 Tharindu Premarathne over 2 years ago in reply to Cassaundra Cassaundra

In my situation, all the Active Directory user groups are the same in the firewall, I found an article that says if you create a firewall user group and add AD users that group users will not stay after a rebooting.
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0 Tharindu Premarathne over 2 years ago in reply to Cassaundra Cassaundra

In my situation, all the Active Directory user groups are the same in the firewall, I found an article that says if you create a firewall user group and add AD users that group users will not stay after a rebooting.
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