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XGS4500s Hang on Restart

Yogi_Bear_79

I have two 4500s. Whenever a reboot/restart is performed they both hang. We find the device with a blank LCD screen,  We have to manually power them down and then back on. A recent example was the firmware update from SFOS 19.0.0 GA-Build317 to  SFOS 19.0.1 MR-1-Build365. On both appliances the firmware upgrade required a reboot, on both it didn't comeback on it's own.

This also happens by using the restart from the GUI.

        



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  • 0

    Do you have a "GPLD Update" required in the Webadmin under Alerts? 

    Could you unplug the firewall from the power and wait for 10 sec. Then try again. 

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  • 0 in reply to LuCar Toni

    If the LCD screen on the device is completely blank, then it shouldn't be related to CPLD updates. 

    It would be interesting to know what (if anything) is shown over serial console next time the device is in this state (no boot with blank LCD screen).

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