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Multiple CAA Clients Not Able To Connect At The Same Time

lnxk

Running into an issue and I'm at a loss to find the answer.  Essentially when I first set up my XG firewall (Home User) I was able to successfully configure CAA access for all my endpoints and everything was working fine.  About 2 weeks ago the firewall started only letting 1 CAA client to connect at a time.  Every time the second user account logs in it disconnects the first user.  I've seen multiple questions regarding this over the last 4 years but the only answers I see is to put the logging for the access server into debug and look at the logs (which I have tried) but no answer on how to actually fix the issue.  The logs don't show me anything except that the endpoint was logged off but no reason why.  Ping & Pongs work fine to the endpoint so it's not connectivity related. As soon as the second user logs in it immediately logs out the first user each time even though they are totally separate accounts, multiple login for accounts are allowed and no mac lockdown is active.  Anyone have any thoughts on how to fix this?  It did work fine for the first 30 days that I had the firewall up.



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  • 0 in reply to lnxk
    lnxk said:
    if User A is already logged in to CAA on Device A, User B logging in to CAA on Device B will log UserA out of CAA on Device A

    Generally, it should not happen I checked the same way with two Windows 10 systems User A did not get disconnected from Device A if User B logged in on Device B

    May I know more detailed info on the virtual platform on which Sophos XG is installed?

     Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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  • 0 in reply to Bharat J

    Bharat, it is not a virtual machine.  It is a physical firewall device I have installed Sophos on.  And yes, I know it should not happen.  It was working for a month with 3 unique users and all of a sudden stopped working properly.

  • 0 in reply to lnxk

    Just to troubleshoot the issue have you checked by disabling firewall acceleration or rebooting the firewall?

    console>sys  firewall-acceleration show (by default it is enabled)

    console>sys  firewall-acceleration disable ( to disable for troubleshooting issue)

    console>sys  firewall-acceleration enable ( to revert back the changes)

    if you plan to reboot the firewall run console>sys fsck-on-nextboot ?

    Make sure you are taking regular backup of Sophos XG below your test. Share the feedback if you encounter any error message on CAA once user gets disconnected share with a screenshot too.

    Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    I will try later.  Currently acceleration is enabled and was on while even when it was working.  Firewall has been rebooted multiple times during the firmware upgrade.

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