Anyone know how to make exceptions for Splashtop?

Question

Hello, 
 
 At work I have a situation that Sophos Support has been unable to resolve. 
 
 We use Addigy as our RMM for Apple devices, to have remote connections it uses Splashtop. 
 
 We have not able able to add sufficient exceptions or maybe I am doing it in the wrong place or incorrectly. Unless I turn off decryption under 
 Rules>TLS/SSL Decryption> we are not able to use Splashtop. 
 
 Anyone else use Splashtop and know what exceptions I need to setup and where?

Vivek Jagad · Answer

Hello Christian Sosa1 , Thank you for reaching out to the community, ensure Port 443 is open from the upstream appliances/devices if any including ssl and non-ssl traffic. You can create an exception list for Splashtop: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Web/Exceptions/index.html ================================================================================= Below is the list of Splashtop except on list : ^([A-Za-z0-9.-]*\.)?api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?relay\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?update-g3\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?update\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?sn\.splashtop\.comst-v3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-v3-g3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-v3-src\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-v3-src-g3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-relay-v3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-relay-v3-g3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-lookup-v1\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-lookup-v1-g3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-premium-v3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-premium-v3-g3\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-v3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-v3-g3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-v3-src\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-v3-src-g3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-relay-v3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-relay-v3-g3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-premium-v3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-premium-v3-g3\.api\.splashtop\.eu/ ^([A-Za-z0-9.-]*\.)?st-lookup-v1\.api\.splashtop\.com/ ^([A-Za-z0-9.-]*\.)?st-lookup-v1-g3\.api\.splashtop\.com/ ============================================================================== Add those above urls under the URL Pattern matches one by one and ensure Skip the selected checks or actions as show in the screenshot below:

Anyone know how to make exceptions for Splashtop?

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