HA cluster problem

kerobra said:

Is there any way to disable/enable HA through SSH so I can bring back the HA cluster?

console>system ha disable 

The above command will disable HA

Make sure to take regular backups of the existing configuration.

Please run the command before you try to disable HA from SSH as well as from console with serial cable from Both the Appliance.

console>system ha show details

console>system ha show logs lines 10000

If you want to enable HA back that is done from GUI only as per the link https://www.sophos.com/en-us/medialibrary/PDFs/documentation/SophosFirewall/Pocket-Guides/Active-Passive-HA-Configuration.pdf 

Please share the output 

Regards

But that is the device concole, not advanced shell. I can only use advanced shell/SSH through the dedicated HA link.
As I said, physical access is not possible because the devices are located in romania and we are located in germany, which makes it a bit difficult to plug cables.

If I had physical access I would have reinitiated the HA services meanwhile and could also check the device cabling. But I am forced to remote assistance only, that is my problem.

From SSH, Go to option 4 and share the status of the logs : 

console>system ha show details

console>system ha show logs lines 10000

Also, share the status under CONFIGURE -->System Services --->High Availability and Device Access status under System->Administration

Regards

OK, we can cut it off here...
I requested the customer to take a picture of both firewalls and you imagine what? Port1 had no link.

They seem to have found the issue since both nodes are available and synced now and the peer admin IP is reachable, too.

OK, we can cut it off here...
I requested the customer to take a picture of both firewalls and you imagine what? Port1 had no link.

They seem to have found the issue since both nodes are available and synced now and the peer admin IP is reachable, too.