sophos xg log viewer not working

Hi ADEL HAMDIPACHA1,

I would start by doing some basic troubleshooting for your on-box reporting in case some of your settings were not transferred post-upgrade: Sophos Firewall: Troubleshoot on-box reporting issues

Thanks,

Hello Karlos,

thank you for your support, we follow your advice, I think I have a problem the latest version of the Firmware, attached screenshot,

Merci d'avance ,

Hi ADEL HAMDIPACHA1,

Please Go to System-->Admininstration --->Backup and Firmware -->Firmware and share the status of the firmware shown on GUI?

Regards

Hello ADEL HAMDIPACHA1,

Thank you for the update, looks like it failed to migrate reportdb...

• You can reset the reporting database.  This will require a reboot and all reporting data will be lost.

  1. Flushing device reports from CLI

  2. Access the firewall's console via SSH.

  3. Select option 5 for Device Management.

  4. Select option 4 to Flush Device Reports.

  5. Type in y to continue flushing the device reports.

Hi ADEL HAMDIPACHA1

Can you share log files to check the cause of the said issue?

/log/reportdb/.log 

/log/reportmigration.log

/log/migration.log

Thanks & Regards,

Mayur Patel | Senior Software Engineer 2 

hello Vivek Jagad ;

thank you for your support it worked, but the problem of Log viewer which still persists, it does not display the information it is still blocked since 07/29/2022

hello  Bharat ,

here is a screenshot,

thanks ,

Hello ADEL HAMDIPACHA1,

Thank you for the update, glad it worked for you cheers !!
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btw, can you share the screenshot of the log settings under the system services on the web gui ?
also can you share the screenshot of the data management under the reports > show reports settings ?
================================================
And lastly can you share the screenshot of the console> system diagnostics show disk

Hello ADEL HAMDIPACHA1,

Thank you for the update, glad it worked for you cheers !!
================================================
btw, can you share the screenshot of the log settings under the system services on the web gui ?
also can you share the screenshot of the data management under the reports > show reports settings ?
================================================
And lastly can you share the screenshot of the console> system diagnostics show disk

hello Vivek Jagad ;

is there a possibility to see log viewer via CLI, in order to ensure the functioning of the service, Thank you

Nope, that would be different !!
======================
This looks okay can you share the rest of the settings ?
>  log settings under the system services on the web gui 
>  data management under the reports > show reports settings