SSL VPN frequent Disconnect

Hello NOC F1SOFT,

Thank you for reaching out to the community. please follow the KBA below for troubleshooting:
> Troubleshoot SSL VPN: https://support.sophos.com/support/s/article/KB-000036884?language=en_US
> Also check the disk usage under the ssh menu > press 4 for the device console:
console> system diagnostics show disk

Hello NOC F1SOFT,

Thank you for reaching out to the community. please follow the KBA below for troubleshooting:
> Troubleshoot SSL VPN: https://support.sophos.com/support/s/article/KB-000036884?language=en_US
> Also check the disk usage under the ssh menu > press 4 for the device console:
console> system diagnostics show disk

Disk Utilization is

console> system diagnostics show disk
Partition Utilization(%)
===============================
configuration 30%
content 2%
report 59%
console>

And i have already troubleshoot guide provided by you.

I am using Sophos SSL VPN since 2018 for our staff. But now a days we are facing frequent disconnect issue. I thought SSL VPN ipv4 lease is not sufficient so i changed from /24 to /23 still issue is not solved.

Issue is like i am using vpn continuously but is disconnected while using.

If you have any idea to solve this issue plz guide me.

Thank you 

Hey NOC F1SOFT,

So the issue started suddenly? Did you face the issue in the previous firmware or only after upgrading to SFOS v19 GA? Where any changes made recently ?

There was issue in previous firmware too but not as much of now. Now adays we are getting lots of complain about vpn disconnect while using. It is clear that all the configuration are correct because everyone can connect vpn and access provided resources.

lots of complain about VPN disconnect while working with VPN.

Can you share the client logs for those users who are facing the disconnection ? NOC F1SOFT

I will Share all troublesome client, once i got issue reported by them till tomorrow.