XG firewall 19.0.0 GA-Build317 frequently outages

Question

Hi.

I have a XG with SFOS 19.0.0 GA-Build317 version deployed.

The firewall falls down and when I try to loggin on the console a error appears on the screan

Authentication failed

sh: /bin/nopcode: imput/output error

Once this error appear, the only way to recovery the firewall is a reboot.

I can't find any other errors on the logs to understand what is happening.

Help will be appreciate

This thread was automatically locked due to age.

Vivek Jagad · Accepted Answer

Hello sanglas4e , Thank you for reaching out to the community, this is probably a hardware issue, you may follow the guide below: > How to submit an RMA ticket and setup the replacement firewall: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall

XG firewall 19.0.0 GA-Build317 frequently outages

Top Replies