Firewall Connection Lost in Sophos Central

Question

Dears 
 I facing problem to manage my firewall from Sophos central as error below 
 The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues. 
 
 Note : Wan Link is up & internet is good

LHerzog · Accepted Answer

no more disconnect alerts for us since 19.10.2022 13:25 
 crossing fingers it remains stable

Gerd Rehders1 · Answer

Hi Vivek, 
 thanks a lot it works!!!! 
 .............................................................. 
 But it's really annoying how long it took. We have opened the ticket on 13.10 .2022. And only after multiple escalation and the posts here something happened. 
 But that is not your fault 
 So I apologize if I've been a bit rude here....

LuCar Toni · Answer

In general, i can confirm a interrupt in the systems today and yesterday within the Frankfurt datacenter. 
 There are teams right now, looking into this. The systems should be able to recover by themself after a short time, but the alerts remains.

emmosophos · Answer

Hello Community, 
 The issue is marked as Fix as of 8:00am PT, 5:00pm CEST. 
 Regards,

Vivek Jagad · Answer

The Status has been updated LHerzog now !! https://support.sophos.com/support/s/article/KB-000044605?language=en_US

Vishal_R · Answer

Hi LHerzog The development team is investigating the issue and ID is NR-8455

Karlos · Answer

Hi LHerzog , 
 Speaking with our team, as these are false alerts it would not be included in the Central Status page. 
 Instead, please follow the advisory KBA for status updates or our @SophosSupport Twitter page. I will also keep this thread updated as we progress this issue. Apologies again for the inconvenience.

Vivek Jagad · Answer

Currently - All systems normal - Advisory KBA

Vivek Jagad · Answer

Hello Guys, the dev are already working on it - NR-8455 We will keep you posted !!

Vivek Jagad · Answer

Yup, I have proactively inform the doc/kba team to change the status of the banner !! We regret the inconvenience caused !

Firewall Connection Lost in Sophos Central

Top Replies