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Firewall Connection Lost in Sophos Central

Ahmed Fahmy1

Dears

I facing problem to manage my firewall from Sophos central as error below

The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues.

Note : Wan Link is up & internet is good 



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  • 0 in reply to Gerd Rehders1

    same here.

    Received a bunch of alert mail, this morning again. Firewalls still showing as disconnected in log.

    2022-10-19 08:51:41Z INFO central-connect[23154]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-19 08:51:41Z INFO central-connect[23154]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2022-10-19 08:52:11Z INFO central-connect[24424]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-19 08:52:11Z INFO central-connect[24424]:271 main:: -  got response of poll for SSO. Status: disconnected backupExpected:

    "got response of poll for SSO. Status: disconnected" logged permanently.

    Should be connected, I guess. At least yesterday there  were some lines showing connected.

    2022-10-18 12:20:25Z INFO central-connect[23376]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C420xxxxx0F/sshTunnel  Timezone: Europe/Berlin
2022-10-18 12:20:30Z INFO central-connect[23376]:271 main:: -  got response of poll for SSO. Status: connected backupExpected:

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