Sophos XG 330 suddenly shuts down for 5 minutes, then up again. please help

Hello Ivan Lendl Mararac,

Thank you for reaching out to the community, Please follow the following guide: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall

And under the advance shell, please share the output of the following commands below:

> ls -lrth /sdisk/crashkernel/
> ls -lrth /var/cores 

Hi Sir, 

Sharing the output of the following commands.

XG330_WP02_SFOS 19.0.0 GA-Build317# ls -lrth /sdisk/crashkernel/
-rw------- 1 root 0 125.6K Jul 21 08:56 kcrash_dmesg_19.0.0.317_C 330ACPDPW28V2E_2022-07-21T00:56:07
-rw------- 1 root 0 125.3K Jul 22 08:19 kcrash_dmesg_19.0.0.317_C 330ACPDPW28V2E_2022-07-22T00:19:22
-rw------- 1 root 0 127.0K Jul 25 16:12 kcrash_dmesg_19.0.0.317_C 330ACPDPW28V2E_2022-07-25T08:12:04
-rw------- 1 root 0 125.6K Jul 26 15:33 kcrash_dmesg_19.0.0.317_C 330ACPDPW28V2E_2022-07-26T07:33:03
-rw------- 1 root 0 125.5K Jul 28 16:12 kcrash_dmesg_19.0.0.317_C 330ACPDPW28V2E_2022-07-28T08:12:52
-rw------- 1 root 0 212.4M Jul 28 16:13 kcrash_vmcore
-rw-r--r-- 1 root 0 10.3K Jul 28 16:13 kdump.log

XG330_WP02_SFOS 19.0.0 GA-Build317# ls -lrth /var/cores
-rw------- 1 root 0 69.7M May 31 2021 core.vncfreerdp
-rw------- 1 root 0 7.4G Jul 6 21:17 core.httpd

Hey Ivan Lendl Mararac,

Definitely we can find something, can you share this with Sophos Support [Create a service request]
Or PM me directly with the support access, I can try to read the files in the directory and try to relate the it with any of the known issues !! 

Hey Ivan Lendl Mararac,

Thank you for the support access, the issue seems to be related to NC-98370, NC-100442
Please raise a service request and provide us a service request number and we can add a note for further escalation !! 

Hey Ivan Lendl Mararac,

Thank you for the support access, the issue seems to be related to NC-98370, NC-100442
Please raise a service request and provide us a service request number and we can add a note for further escalation !!