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Sophos XG Firewall Home Edition won't boot

GoldFW over 2 years ago

Hi, i'm very glad to join the sophos community.

I've just buy a mini pc in order to install Sophos XG Firewall Home Edition

I followed th prerequisities of intel processor and ship (and the limitation induced)

After install the image on the disk and the reboot, i just can read : "Booting '18_5_408' " and a non blinking prompt.

Have I missed something ? Does anyone have an idea of solution ?

thanks for your experise.

This is hardware specification (Minis Forum GK41):

Processor: Intel Celeron J4125 (4 Cores )

GPU Intel UHD

RAM : 8Go

Dual gigabyte ethernet

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0 jprusch over 2 years ago

Hello,

what kind of mass-storage do you have on this mini-pc?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 GoldFW over 2 years ago in reply to jprusch

Hi, thanks for your reply, there is an M.2 2280 128GB SATA SSD
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0 jprusch over 2 years ago in reply to GoldFW

Can you post the filename of the image you use for isntalling?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 GoldFW over 2 years ago in reply to jprusch

Sure, there is SW-18.5.3_MR-3-408.iso.
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0 rfcat_vk over 2 years ago in reply to GoldFW

Hi,

Please check and report your bios settings.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 GoldFW over 2 years ago in reply to rfcat_vk
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0 GoldFW over 2 years ago in reply to GoldFW

I've actualized the Bios Time, and since i've no the initial booting message and the system won't boot.
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0 rfcat_vk over 2 years ago in reply to GoldFW

Hi,

you need to change the bios to use the non uefi setting and usually the time on the motherboard is in GMT rather than local time.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Peter Gilvarry over 2 years ago

I have had this issue with 2 pieces of hardware, when I connect a PC to Port 1 and access https://172.16.16.16:4444 I can proceed to the setup OK.

Had me worried for a day, then I just tried it, worked.

Peter
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