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XG FW - Some users have "Not Secure" notification in browser even though all sites are HTTPS

Sophos User6227 over 2 years ago

XG FW - Some users have "Not Secure" notification even though all sites are HTTPS

Users are authenticated and internet is working, however, no matter which site they go to it always says "Not Secure"

"This site has a valid certificate, issued by a trusted authority.

However, some parts of the site are not secure. This means information (such as passwords or credit cards) might

not be securely sent to this site and may be intercepted or seen by others."

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Farshid over 2 years ago in reply to Sophos User6227 +1

Click on certificate sign by X sign and send screenshots of certificate information please

0 rfcat_vk over 2 years ago

Hi,

are the failing users on different hardware to the successful users?

ian

XG115W - v19.5.1 mr-1 - Home

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0 jprusch over 2 years ago

Hello,

do you use Webfilter/Proxy and did you deploy the ProxyCA certificate to the endpoints?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Sophos User6227 over 2 years ago in reply to jprusch

Hi, we do not use a proxy. Using DPI
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0 Sophos User6227 over 2 years ago in reply to rfcat_vk

The problem happens on random endpoints consisting of various dekstops and laptops of different spec.
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0 rfcat_vk over 2 years ago in reply to Sophos User6227

Hi,

DPI does not process all websites, they might need to be added to your DPI exception profile.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Sophos User6227 over 2 years ago in reply to rfcat_vk

If this was the case would'nt everyone have the issue?
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0 Farshid over 2 years ago

Have you enabled SSL/TLS inspection rule?

Please share a screenshot of certificate window for websites with problem.
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0 Sophos User6227 over 2 years ago in reply to Farshid

yes the ssl/tls rule is on.
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0 Sophos User6227 over 2 years ago in reply to Farshid
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0 Farshid over 2 years ago in reply to Sophos User6227

Click on certificate sign by X sign and send screenshots of certificate information please
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XG FW - Some users have "Not Secure" notification in browser even though all sites are HTTPS

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