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Sophos Connect V2 - Losing Configuration

Michael_M2

Hi,

Has anyone recently had the Sophos Connect V2 (2.1.2) client losing\resetting its configuration?

One of our customers has had a number of their users experience this. I have seen the issue when switching users' resets the Sophos Connect configuration, but in this instance, only a single user has been logging on to the PC.

The customer is using Sophos Endpoint Protection and I have noticed that the issue coincides(on the same day) with when Sophos Endpoint Defense was updated (3.0.1.878)



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    Hi  Not come across any such issue recently and strange issue based on the provided info. It may have chances something at the system service level gets interrupted and may be creating this problem. The TSR Report from Sophos connect and SDU file from the same machine (as it is already protected with Sophos Endpoint) will be more helpful to conclude the issue further. Based on these logs if you observe any error you may log a support case to take it further.

    TSR Steps details:



    Running SDU locally

    Open the Sophos Endpoint UI.
    Click About.
    Under Troubleshooting, click Run Diagnostic Tool.

    support.sophos.com/.../KB-000033500

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi  Not come across any such issue recently and strange issue based on the provided info. It may have chances something at the system service level gets interrupted and may be creating this problem. The TSR Report from Sophos connect and SDU file from the same machine (as it is already protected with Sophos Endpoint) will be more helpful to conclude the issue further. Based on these logs if you observe any error you may log a support case to take it further.

    TSR Steps details:



    Running SDU locally

    Open the Sophos Endpoint UI.
    Click About.
    Under Troubleshooting, click Run Diagnostic Tool.

    support.sophos.com/.../KB-000033500

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

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