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Unifi Guest Portal not working when using VLAN with Sophos XG

Hallo,

we are using XG210 with SFOS19 and a large Unifi setup with multiple switches and access points. Everything works fine. After trying to move the Guest Portal created by Unifi to a VLAN the guest portal login page doesn't come up anymore. Using the link it works fine but not alone. You connect to the Wifi network and fet an IP address from VLAN DHCP server on Shophos. After that it only shows "no internet" but no portal page. Without the VLAN the portal page shows up for entering the password to access the internet.

I also refer to this topic with same issue: https://community.sophos.com/sophos-xg-firewall/f/discussions/105461/unifi-guest-portal-not-working-when-sophos-firewall-is-between-guest-production-vlans

Is there any solution? I can't see the problem on Unifi site I think the routing between the LAN network and VLAN network (different zones) is the issue.

Did anyone solve this problem?



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