XGFW All Reports are empty.

Hello Frank YANG,

Thank you for reaching out to the community. 

To check the status of Sophos Firewall's reporting, follow the steps below.

1. Sign in to the CLI Console with Telnet or SSH.
2. Select Option 4:  Device Console.
3. Run the following command.
   
   show on-box-reports

Check disk size usage

Use the following command from the CLI to check the disk size usage by reports.

system diagnostics show disk

If report use is 80% or higher, the firewall will stop displaying reports.
If report use is 90% or higher, the report database service is possibly dead.

Troubleshoot on-box reporting issues: https://support.sophos.com/support/s/article/KB-000035777?language=en_US

Troubleshoot issue Log reports not available: https://support.sophos.com/support/s/article/KB-000035780?language=en_US

Manual purge of report data: https://support.sophos.com/support/s/article/KB-000035779?language=en_US



Hi, Vivek

Thanks for your reply. I tried to turn on reporting as shown below.

Hey Frank YANG,

Thank you for the update, looks like a db issue, can you share us the logs from the advance shell: 
In the ssh menu press 5 for the device management and press 3 for the advance shell: 
> under the cd /log directory:
> check the following logs: tail -f reportmigration.log

Hi, Vivek

Thank you for your information.

What was the previous build ? 
Current is v19.0.0 GA-Build317 
Can you rollback to the previous firmware and check whether the on-box-reports toggles on ?

What was the previous build ? 
Current is v19.0.0 GA-Build317 
Can you rollback to the previous firmware and check whether the on-box-reports toggles on ?