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Security Heartbeat missing; but with SSL VPN its connected

Hi Community,

we have problems with missing heartbeats. following scenario:

Branch office connected via IPsec to main branch, both XG. In the main branch there are resources that can only be reached with a heartbeat.

Since a few weeks the clients only get a heartbeat when they connect via ssl vpn client to the XG in the main branch. sophos support pushes me from endpoint team to xg team and vice versa.

any idea? surely the heartbeat should be reported to central/firewall regardless of ipsec?

service -S | grep heartbeat on the branch shows me:

Best

DrBrezner



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