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High Ping to WAN from LAN when L2TP firewall is active

We used to have an XG SG115 appliance, but the CPU was always very high, so I built my own XG appliance.
Since we've moved to this, we've had intermittent internet issues that I've not finally figured out the cause of.

We have an L2TP (also tried to pptp) vpn connection. We use this to do backups from a server located off premise.
We have been experiencing poor call quality with Microsoft Teams.

I logged onto the firewall via putty and did a ping to our wan  https://routerlogin.uno/ https://192168ll.link/
With the VPN inactive, I get pings that are very steady in the range of 15-30
With the VPN active (and transferring files) I get ping that jumps between 40 and 200

I've checked to make sure that web filtering is off, but I'm stumped as to why the ping goes so high.
Anybody have any ideas what is causing this? I was thinking it's a cpu load thing, or something, but I'm not so sure about that.

Either way, I'm in a stuck position. I've got a backup that requires the vpn, but microsoft teams doesn't work with it on.



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