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Can't ping or browse devices connected to XG 125 firewall through unmanaged switch

Hi there,

I have no experience with Sophos firewalls. I recently purchased XG 125 for a small office. I have done the initial set up and the device is connected to the internet. I connected a level one switch (unmanaged) to the one of the LAN ports. Printers and desktops are connected to the switch. Devices can get DHCP IP but, I can't ping them from another device. 

I want to configure printers but the web page won't load when in enter the IP address of the printer in a browser.

Like I said, this is the first time I am working with Sophos, maybe i missed something during the initial set up? I maintained the default zones.

Any assistance is much appreciated.



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Parents
  • Hi : If your PING or access to the Printer is within the same network then the request will not come to a gateway device ( i.e. firewall in our case). However if the Printer and desktop are part of 2 different interfaces of XG and both those interface's zone are set to LAN then you may configure LAN to LAN rule to give it a try and confirm the status. (if a zone is different for those 2 respective interfaces then create a cross-zone rule if applicable else no action needed).

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

Reply
  • Hi : If your PING or access to the Printer is within the same network then the request will not come to a gateway device ( i.e. firewall in our case). However if the Printer and desktop are part of 2 different interfaces of XG and both those interface's zone are set to LAN then you may configure LAN to LAN rule to give it a try and confirm the status. (if a zone is different for those 2 respective interfaces then create a cross-zone rule if applicable else no action needed).

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

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