Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 27 subscribers
  • Views 755 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Remote VPN Users Unable to Download/upload files after upgrade to 19.0

Jeb Barrett

It may be a coincidence, but just after upgrading to 19.0 our Remote VPN users are unable to download or upload to server files over 1MB. It is throttled or something and times out. And the remote user has to disconnect the VPN and reconnect. Users are remoting in via IPsec. Small files move, but are really slow.



This thread was automatically locked due to age.
Parents
  • 0

    Hello Jeb,

    Thank you for contacting the Sophos Community.

    If you’re able to replicate the issue, by reverting back to whatever version you were running before upgrading to v19, please open a case to get it investigated and share the Case ID.

    If you’re still in v19.0 try tunning the following command from the console (5>4)

    console> set ips ac_atp exception fwrules 1,2

    Where the "1,2" would be the VPN to LAN rule for the VPN users.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • 0

    Hello Jeb,

    Thank you for contacting the Sophos Community.

    If you’re able to replicate the issue, by reverting back to whatever version you were running before upgrading to v19, please open a case to get it investigated and share the Case ID.

    If you’re still in v19.0 try tunning the following command from the console (5>4)

    console> set ips ac_atp exception fwrules 1,2

    Where the "1,2" would be the VPN to LAN rule for the VPN users.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?