Has Sophos support really become catastrophic? According to my IT provider, yes.
We have a problem on our XG firewall that was never resolved by our IT provider, with the help of Sophos, despite an enhanced plus support (from what my provider tells me). This has severely disrupted our entire network (200 PC) for almost a year (!!!).
The solution was to put in test a FW of another brand (the XG continues behind to ensure the connections with our REDs). And it works.
My provider tells me that the relations with Sophos are bad and that the support is worse and worse with teams divided by two.
Have you seen this on your end? How is it possible that Sophos is doing nothing at this point?
Thanks.
PS : I would much rather resolve this amicably than have to fight and, in any case, end up with a competitor, which would be very expensive.
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