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Since the update to XG330 (SFOS 19.0.0 GA-Build317) the VOIP software no longer works over the VPN

Shawn Adams

We use MiVoice 2380 Softphone here at work,  I went from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.0 GA-Build317 and this is the only issue we are now having.  

The Software works just fine in the LAN including calling to the WAN  however from the WAN to the LAN the software cannot connect to the server.  The server is pingable und the firewall log files shows 0 blocked or dropped traffic.  If just no longer works.

I will be thankful for any insight or help you can give me.

- Shawn



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    To clarify, if you call out (LAN -> WAM) the entire conversation works and you get audio in both directions and the connection is stable? It's purely a matter of incoming calls not working?

    Any other details? Are you using SDWAN, etc? (I'm just naming something that changed in the new release, probably not an issue with you.)

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  • 0

    To clarify, if you call out (LAN -> WAM) the entire conversation works and you get audio in both directions and the connection is stable? It's purely a matter of incoming calls not working?

    Any other details? Are you using SDWAN, etc? (I'm just naming something that changed in the new release, probably not an issue with you.)

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