User could not be registered in Authentication

Question

Hello Everyone, 
 When I try to add user and I get failed, may I know why it cause is?

Thank you. 
 Best Regards, 
 Tim Lin

Ting-An Lin · Accepted Answer

Hi Everyone, 
 It's solved! 
 I referred the following doc to solved, thank you very much everyone. 
 https://support.sophos.com/support/s/article/KB-000042516?language=en_US 
 Best Regards, 
 Tim Lin

emmosophos · Answer

Hello there, 
 Thank you for contacting the Sophos Community. 
 Most likely, the issue is related to the Encryption not being initialized on the box. 
 Can you run the following command from the Advanced Shell (5>3) 
 # nsgenc status 
 And provide the output. 
 Also, make sure if this box is new, that you are setting the Secure Storage Master Key when prompted for ti. 
 Regards,

Vivek Jagad · Answer

Hello Ting-An Lin , Please refer the following doc to reset SSMK: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/CommandLineHelp/SystemSettings/ResetSSMK/index.html

User could not be registered in Authentication

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