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EOL products

Thiago Martins

I have 1 x85 firewall and another xg105 that were purchased in 2019 and now that I went to renew I discovered that sophos announced the EOL of the equipment in 2019 and I can no longer renew the licenses, honestly I am outraged at sophos

Why wasn't I notified when purchasing the equipment?



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    Actually that is not correct. 

    Sophos uses a EoS and EoL Approach. Means you can purchase something until EoS (End of Sale) and at this point, the product is fully supported until EoL (End of Life). 

    https://support.sophos.com/support/s/article/KB-000035279?language=en_US#xgseriesappliances

    Likely you bought the product before August 2019. So the product was supported until 2022. 

    But i can understand the frustration, if this was not properly communicated to you, as Ian already stated, you should talk to your Reseller about this state. Because Sophos communicate this upfront. 

    __________________________________________________________________________________________________________________

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  • 0

    Actually that is not correct. 

    Sophos uses a EoS and EoL Approach. Means you can purchase something until EoS (End of Sale) and at this point, the product is fully supported until EoL (End of Life). 

    https://support.sophos.com/support/s/article/KB-000035279?language=en_US#xgseriesappliances

    Likely you bought the product before August 2019. So the product was supported until 2022. 

    But i can understand the frustration, if this was not properly communicated to you, as Ian already stated, you should talk to your Reseller about this state. Because Sophos communicate this upfront. 

    __________________________________________________________________________________________________________________

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