delete myfirewall.co DDNS records

Question

Hello XG Community, 
 How can we delete myfirewall.co ddns records from XG firewalls? We have tried to delete these records using both v18.5.3 and v19.0.0, however the process checks in with the service which is no longer available. 
 What we are seeing is some clients IPSec remote access configs are using the myfirewall.co address. Even if we add a new DDNS address and recreate the IPSec config, the IPSec config still selects the myfirewall.co address. 
 I can manually change the IPSec tgb file, however I can predict future issues if we can't get these depreciated records removed from the firewalls. 
 Is there a command we can use via ssh terminal to force the removal of myfirewall ddns records? 
 Andre

Brian1941 · Accepted Answer

community.sophos.com/.../how-do-i-delete-sophos-ddns

Andre Thibodeau · Answer

Thanks Sergio... that worked. 
 Edit the myfirewall.co ddns address, change it to dyndns with a bogus username/password (like 1234/1234), then I was able delete the myfirewall.co record. 
 Upon checking the IPSec remote access tbg/scx config files it is now using the other DDNS record (cloudflare in my case). 
 Perhaps sophos could fix the issue by removing the verification so these records can be deleted more easily for novice users. Something so simple to save a lot of time and support tickets. 
 Andr&eacute;

delete myfirewall.co DDNS records

Top Replies

Submitted a Tech Support Case lately from the Support Portal?