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Sophos Connect Provisioning File

Hello Members,

We have Sophos XG330 with 18.5.3 MR3 and are using Sophos Connect (IPSec Remote Access) for our remote / WFH users. We tried to use Provisioning File to import VPN configuration. We are getting failed to login error. In firewall logs - Authentication. It shows :

"User XXXXXX failed to login to MyAccount through Local authentication mechanism because of wrong credentials.

We've checked the login credentials, the user is able to log on to User Portal. but when try to connect in Sophos Connect. its unable to log on.

Any workaround / KB to resolve this issue.

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0 LHerzog over 3 years ago

This reads like one of the username/password issues currently only known with SSL VPN module. But I'm not aware if there are issues in the IPSec module.

Are these local users on the XG?

Test with simple username password combination if it's working and be sure, 2FA is not enabled for the test user.

Is the Userportal running on a different port than 443?
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0 LHerzog over 3 years ago

This reads like one of the username/password issues currently only known with SSL VPN module. But I'm not aware if there are issues in the IPSec module.

Are these local users on the XG?

Test with simple username password combination if it's working and be sure, 2FA is not enabled for the test user.

Is the Userportal running on a different port than 443?
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0 Ajay Sharma1 over 3 years ago in reply to LHerzog

Hi LHerzog,

Thanks for the response,

username / password is not any issue as theuser is able to log in to the User Portal.

These are local users configured on XG.

User portal is working on Port 443. and no 2FA is not enabled for any user.
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0 LHerzog over 3 years ago in reply to Ajay Sharma1

Ajay Sharma1 said:
username / password is not any issue as theuser is able to log in to the User Portal.

that is no indication. the same is faulty in SSL VPN: userportal login works, VPN not
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0 Ajay Sharma1 over 3 years ago in reply to LHerzog

SSL VPN and .scx working fine with the users credentials when used manually. I'm having issues with the provisioning file only.
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0 LHerzog over 3 years ago in reply to Ajay Sharma1

did you already test it with simple username and password, no special characters?
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Sophos Connect Provisioning File

Submitted a Tech Support Case lately from the Support Portal?