Hello Members,
We have Sophos XG330 with 18.5.3 MR3 and are using Sophos Connect (IPSec Remote Access) for our remote / WFH users. We tried to use Provisioning File to import VPN configuration. We are getting failed to login error. In firewall logs - Authentication. It shows :
"User XXXXXX failed to login to MyAccount through Local authentication mechanism because of wrong credentials.
We've checked the login credentials, the user is able to log on to User Portal. but when try to connect in Sophos Connect. its unable to log on.
Any workaround / KB to resolve this issue.
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