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XGS Stopped Working (18.5.3)

Peter Mastrangelo

(2) Sophos XGS4500 (SFOS 18.5.3 MR-3-Build408) HA

I was wondering if anyone has seen this issue.
Yesterday our XGS just stopped passing traffic (nothing would go through). The XGS was accessible internal (web interface and ssh) and was able to communicate to external. Just nothing would pass through and no errors anywhere I could find.

Forcing  a failover to the auxiliary XGS solved the issue and everything came back up. Switching back to the primary also everything is now fine.

The XGS has been solid for months with no issues.
The only change that has been made to the XGS was the update to 18.5.3 last week.

I am now a little uneasy about the stability of 18.5.3 and thinking of rolling back to 18.5.2.
Wanted to see if anyone else has seen this issue or if it was just a fluke.

Thank You,
-Peter Mastrangelo



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  • 0 in reply to Peter Mastrangelo

    I have the same problem in the company. Updated XG for SFOS 18.5.3 MR-3-Build408. Equipment in Active x Passive HA. Simply 1 stops traffic and only returns after restarting. We are currently operating on the secondary XG and there have been no more problems. We have an open call with Sophos to try to identify the cause.

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