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XG 126w WAF 250 Unregistered

Have just upgraded to 126w from 125 and now WAF showing no web server configured and get 250 unregistered when trying to start from console.

I have tried:

- deleting and recreating all web servers

- Factory reset and then reapplication of 18.5.3 MR3 - still same state.

- Factory reset and then application of 19.0.0 GA-Build317 - still same state

Not sure how to troubleshoot this further.

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0 LuCar Toni over 3 years ago

Check the reverseproxy log after starting WAF.

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0 Timothy Tunstall over 3 years ago in reply to LuCar Toni

So, error on my part. The console displays no listings, however the following error is repeated consistently within the file:

AH00112: Warning: DocumentRoot [/sdisk/waffiles/992374d8e2e24f17bebc50a6e57becd6] does not exist
AH00526: Syntax error on line 99 of /cfs/waf/reverseproxy.conf:
Invalid encrypted key

Contents (via cat) of reverseproxy.conf

XGS126w_XN01_SFOS 19.0.0 GA-Build317# cat reverseproxy.conf
KeepAlive On
ServerName "localhost"
# Start: 1650800911.68955
# Stop: 1650800915.67577
# Time: 3.98621988296509
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0 Timothy Tunstall over 3 years ago in reply to LuCar Toni

So, error on my part. The console displays no listings, however the following error is repeated consistently within the file:

AH00112: Warning: DocumentRoot [/sdisk/waffiles/992374d8e2e24f17bebc50a6e57becd6] does not exist
AH00526: Syntax error on line 99 of /cfs/waf/reverseproxy.conf:
Invalid encrypted key

Contents (via cat) of reverseproxy.conf

XGS126w_XN01_SFOS 19.0.0 GA-Build317# cat reverseproxy.conf
KeepAlive On
ServerName "localhost"
# Start: 1650800911.68955
# Stop: 1650800915.67577
# Time: 3.98621988296509
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0 LuCar Toni over 3 years ago in reply to Timothy Tunstall

There is a known issue to this situation.

See:

docs.sophos.com/.../index.html

NC-87676

WAF

WAF may stop working after a backup is restored for firewalls that first started with a version earlier than 18.0 GA and are currently running a version later than 18.0 GA.

If WAF does't start and reverseproxy.log shows the following message, contact Sophos Support:

Invalid encrypted key

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0 Timothy Tunstall over 3 years ago in reply to LuCar Toni

Thank you for the information I have lodged a support ticket.
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XG 126w WAF 250 Unregistered

Submitted a Tech Support Case lately from the Support Portal?