Hi, so we updated to Release SFOS 18.5.3-MR3, all seemed good until we tried logging in with 2FA. This failed with an Authentication error. OTP Timeoffset was way out of sync and even after trying manually to resync it didn't work.
So back to SFOS 18.5.3-MR2, and still not working! So what has happened:
After searching the Web we saw a small post in reddit that brought us to the problem, it seems after the update to SFOS 18.5.3-MR3 the NTP Settings under Administration/Time had changed to "dont use NTP Server" and the system time was running over 12 minutes behind of the real time and our AD.
So we set up the NTP Servers again and synchronized the time so that it correct.
BUT
Still no one could login with MFA/OTP, so we had to call each user ask for an actual OTP Token and resync now I have some not very happy 1st level supporters!
But the users kann now login,
So Question: has anyone come across this and how can we resync the users without having to ask them for an actual OTP Token Code ? dread to think what happens if someon has a 1k of users!?
thx Alistair
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