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Many services not running after update to 18.5.3 MR3

Markus Ottmann1

Hi community,

after updating our XG450 A-P Cluster from 18.5.2 to 18.5.3 a lot of services are not working. The most of them I could (re-)start over the CLI.

But the following two services are marked as "STOPPED" in the GUI:

Thanks for your suggestions

Markus



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  • 0

    Update: After disabling HA, resetting one node and reconfigure HA, some services like "authentication, fqdnd" must restartet manually. The above services "strongswan-ctl and xgs-healthmond" are now marked as "untoched".

    But now the traffic dashboard is empty and the daily POD emails are not send.
    I think some more services have to be started manually. But I don´t now which. Can someone help to identify these services?

    XG450_WP02_SFOS 18.5.3 MR-3-Build408# service -S
lcdd                 RUNNING
postgres             RUNNING
sigdb                RUNNING
reportdb             RUNNING
awarrensmtp          UNREGISTERED
smtpd                RUNNING
nasm                 RUNNING
ntpclient            RUNNING
garner               RUNNING
syslog-ng            RUNNING
skein                RUNNING
awarrenhttp          RUNNING
WINGc                RUNNING
nsxld                RUNNING
warren               RUNNING
ftpproxy             RUNNING
httplogd             RUNNING
antispam             UNTOUCHED
ips                  RUNNING
ripd                 RUNNING
ospfd                RUNNING
bgpd                 RUNNING
zebra                RUNNING
dgd                  RUNNING
dhcpd                RUNNING
dhcpd_events         UNTOUCHED
dhcpd6               UNREGISTERED
ipsec-monitor        RUNNING
strongswan           RUNNING
strongswan-ctl       UNTOUCHED
ddc                  RUNNING
networkd             RUNNING
dyniface             UNTOUCHED
gateway              RUNNING
tomcat               RUNNING
ssod                 UNTOUCHED
fwcm-updaterd        RUNNING
fwcm-heartbeatd      RUNNING
fwcm-eventd          RUNNING
apache               RUNNING
antivirus            RUNNING
sandboxd             RUNNING
dnsd                 RUNNING
sslvpn               UNREGISTERED
clientless_acce      UNREGISTERED
pptpd                UNREGISTERED
l2tpd                UNREGISTERED
mrouting             UNREGISTERED
pimd                 UNREGISTERED
ha_tunnel            RUNNING
ha_pair              UNREGISTERED
msync                RUNNING
WAF                  RUNNING
red_client           RUNNING
red                  RUNNING
supportaccess        UNTOUCHED
heartbeat            RUNNING
osquery              RUNNING
enhancedappctrl      RUNNING
csd                  UNTOUCHED
access_server        RUNNING
bwm                  RUNNING
fwm                  UNTOUCHED
radvd                UNREGISTERED
fqdnd                RUNNING
dnsgrabber           RUNNING
fwlog                RUNNING
pktcapd              RUNNING
hostapd              UNREGISTERED
mdev                 UNREGISTERED
awed                 RUNNING
hotspotd             RUNNING
policyroute          RUNNING
snmpd                RUNNING
redis-av             RUNNING
redis-modified-      RUNNING
redis-original-      RUNNING
redis-quota          RUNNING
redis-resume-se      RUNNING
redis-resume-ti      RUNNING
redis-appcache       RUNNING
link_notify          UNTOUCHED
appcached            RUNNING
xgs-healthmond       UNTOUCHED
cfs                  RUNNING
listener             RUNNING
timer                RUNNING
shm                  RUNNING
dbh                  RUNNING

  • 0 in reply to Markus Ottmann1

    Next Update: After updating to v19, all services are starting, except POPIMAPDaemon.

  • +1 in reply to Markus Ottmann1

    Hi For POPIMAPDaemon please validate the logs and steps as per the below thread and confirm if that works for you or not.

    community.sophos.com/.../popimapdeamon-is-dead-after-updating-to-sfos-19

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Vishal_R

    Hi Vishal_R,

    many thanks, this fixed the issue.

    Best regards

    Markus

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