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Problem with PPPoE connection

Skowyrnie

Hello everyone,

I have been trying to set up a PPPoE connection for several days. Unfortunately, the connection is not established despite all the correct settings. I enter login and password, set VDSL for my internet operator, set MTU according to his suggestions (1492). I also tried the MTU 1500 setting.
In the logs, I get information about the need to check the login and password. These data are correct, the internet works on a different router.

My configuration is: an optical fiber connected to the ONT that processes the connection to ethernet. Then I connect to the ONT to my router, where it configures PPPoE. I would like to disconnect the current router (because it does not have the bridge mode) and connect Sophos XG in its place, which would connect directly to the Internet.

I hope I explained it quite clearly, English is not my native language



Added TAGs
[edited by: emmosophos at 10:37 PM (GMT -7) on 10 May 2022]
[locked by: emmosophos at 7:25 PM (GMT -7) on 24 Jun 2022]
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  • 0

    Hi Skowyrnie

    The first step would definitely be to verify if the credentials are being inputted correctly. You should investigate further, especially if your password uses special characters.

    PPPoE should be able to work without having to activate your appliance first. If you would like to test, you can always plug it to another connection first to activate, then test your PPPoE connection again.

    Please take SSH access of the device and Login to console and execute the command system diagnostics show syslog

    Save the PPPoE interface configuration and check the output command for PPPoE and share the output.

    You may also execute the command show pppoe connection status

    Please refer the below link and update the ppoe configuration : 

    https://support.sophos.com/support/s/article/KB-000035683?language=en_US

    Please keep us updated.

    Regards,

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi Skowyrnie

    The first step would definitely be to verify if the credentials are being inputted correctly. You should investigate further, especially if your password uses special characters.

    PPPoE should be able to work without having to activate your appliance first. If you would like to test, you can always plug it to another connection first to activate, then test your PPPoE connection again.

    Please take SSH access of the device and Login to console and execute the command system diagnostics show syslog

    Save the PPPoE interface configuration and check the output command for PPPoE and share the output.

    You may also execute the command show pppoe connection status

    Please refer the below link and update the ppoe configuration : 

    https://support.sophos.com/support/s/article/KB-000035683?language=en_US

    Please keep us updated.

    Regards,

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Children
  • +1 in reply to Bharat J

    Thank you for your response.

    The data entered was correct. I checked several times.
    After many attempts, I figured out that Sophos has a limited number of characters you can enter in the password form field. My internet password was longer than that.

    Greetings

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