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Data transfer report inaccuracy

Hi,

I cannot retrieve accurate reports from on-box reporting. Data transfer report for specific user shows that user downloaded more than 9 GB today but application report shows 1.8 GB usage and web report shows 4 MB. I've checked all other reports like email and cloud apps and ftp and etc, but none of them shows data transfer for that specific users. All lan to wan rules have web and application policies with reporting enabled and logging enabled for all rules.

Can someone explain why data transfer usage is greater than sum of web and application report?



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