Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 27 subscribers
  • Views 284 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Firewall

reene shiki

I have been using the Sophos XG IOS for a few years now. Started with cyberoam. I love how easy it is once you learn it but lately I have been having weird issues that I’m hoping someone here has seen and solved.

The Clientless SSO with the agent on the DC works great but will randomly disconnect my users without warning so now they have to use NTLM or the user portal for authentication. The only way I can fix it is by logging into the firewall and manually disconnecting them and then it will automatically pick this up and authenticate them with STAS again https://mobdro.onl/ https://vidmate.onl/.

The Sophos client connect fails to work at all with L2TP. I love the idea of having the speed of IPSec with the versatility and ease of use of OpenVPN. It just does not work at all. Yet the Sophos SSL client still works as well as using rasdial for the L2TP

I have also found that the Categories for the web filtering change so often that one day my users can browse a webpage and the next it’s blocked. Is there a way to tell it not to update.

Thanks for hearing my issues and I hope someone can shed light on these.

Thanks.



This thread was automatically locked due to age.
Parents
  • 0

    Hi reene shiki, 

    If STAS failed to authenticate the user it will look for another alternate method to authenticate user with Captive  portal, which means SSO fails user will get Captive Portal Page to authenticate( where user have to enter windows credentials to get internet)

    We have to check whether all the users are facing the same issue or particular user or user groups?

    Have you recently made changes on AD server and causing the issue ?

    Please check the  link and check Sophos XG has existing configuration as per the below link and try to restart the service from Sophos XG as well as from AD server to troubleshoot the issue

    https://support.sophos.com/support/s/article/KB-000035732?language=en_US 

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi reene shiki, 

    If STAS failed to authenticate the user it will look for another alternate method to authenticate user with Captive  portal, which means SSO fails user will get Captive Portal Page to authenticate( where user have to enter windows credentials to get internet)

    We have to check whether all the users are facing the same issue or particular user or user groups?

    Have you recently made changes on AD server and causing the issue ?

    Please check the  link and check Sophos XG has existing configuration as per the below link and try to restart the service from Sophos XG as well as from AD server to troubleshoot the issue

    https://support.sophos.com/support/s/article/KB-000035732?language=en_US 

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?