CRASH: Sophos XG210 - Wireless firmware update

Question

Hi guys, 
 
 So our xg210 randomly crashed, weirdly enough the system logs shows the firewall booted in 8 seconds, which is obviously not normal. 
 Checking the logs, about 38 seconds before the firewall went down, it updated the Wireless Protection patterns. 
 
 Wireless Protection new firmware detected for red20: 1 Wireless Protection new firmware detected for RED15w: 1 Wireless Protection new firmware detected for APX120: 11.0.018-1 Wireless Protection new firmware detected for APX740: 11.0.018-1 Wireless Protection new firmware detected for APX530: 11.0.018-1 Wireless Protection new firmware detected for APX320: 11.0.018-1 Wireless Protection new firmware detected for AP55C: 9500-wifi-94a8ad46-0df51d6 Wireless Protection new firmware detected for AP55: 9500-wifi-94a8ad46-0df51d6 Wireless Protection new firmware detected for AP15C: 9500-wifi-94a8ad46-0df51d6 
 
 Any idea as to what might have happened?

Vishal_R · Answer

Hi TWpew : If your current firmware is not the latest one then would suggest upgrading the firmware with the latest version. Once it is done and if the issue still persists then would suggest opening a support case to have a further investigation on random crash ( auto-reboot) to validate more by putting required services in debug and applying ATOP script to monitor the resource utilization.

CRASH: Sophos XG210 - Wireless firmware update

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Submitted a Tech Support Case lately from the Support Portal?