License with expiry date of oct.01.2022. Why does it appear deactivated?

Date and time at the XG are correct?

Possible the cloud-connection isn't active ... XG need this for license-sync (click "synchronize")

Check device-status within "sophos-central"

Possible you didn't install the latest hotfix? There may be a cloud-communication-issue otherwise.

date time correct no problem.

Hello Murat,

Adding to what dirkkotte mentioned.

Click Synchronize and Check the /log/licensing.log for errros.

Also, do you have a valid subscription for those modules? Take a screenshot of  your subscription from id.sophos.com >> mysophos >> Network Protection >> View Devices >> Click on your XG Serial Number 

Regards,

Thanks for your reply.
I took screenshots. I'm sharing the logs. I will be glad if you help

XG86_AM01_SFOS 18.5.2 MR-2-Build380# tail -f /log/licensing.log
INFO Mar 10 09:21:13Z [4153878976]: --requestType = 8
INFO Mar 10 09:21:13Z [4153878976]: --serial = C0A0B79TTJP47A8
INFO Mar 10 09:21:13Z [4153878976]: --fwversion = 18.5.2.380
INFO Mar 10 09:21:13Z [4153878976]: --cert = /content/licensing/lic_csr.pem
INFO Mar 10 09:21:13Z [4153878976]: --key = /content/licensing/lic_csr.key
INFO Mar 10 09:21:13Z [4153878976]: --token = Token-Id:C0A0B79TTJP47A8
INFO Mar 10 09:21:13Z [4153878976]: URL : eu-prod-utm.soa.sophos.co
m/api/device/1/appliance
INFO Mar 10 09:21:13Z [4153878976]: licensing_do_applianceupdate : request
: { "serialNumber": "C0A0B79TTJP47A8", "applianceAttributes": [ { "name": "firmw
areVersion", "value": "18.5.2.380" } ] }
ERROR Mar 10 09:21:13Z [4153878976]: curl_easy_perform(58) failed: Problem w
ith the local SSL certificate
ERROR Mar 10 09:21:13Z [4153878976]: licensing_do_applianceupdate() : Proble
m in contacting Server

INFO Mar 10 09:58:17Z [4153858496]: --requestType = 2
INFO Mar 10 09:58:17Z [4153858496]: --lastCheckCode = 83040d24-f301-4fc5-97
d5-700fa7d8e624
INFO Mar 10 09:58:17Z [4153858496]: --cert = /content/licensing/lic_csr.pem
INFO Mar 10 09:58:17Z [4153858496]: --token = Token-Id:C0A0B79TTJP47A8
INFO Mar 10 09:58:17Z [4153858496]: --key = /content/licensing/lic_csr.key
INFO Mar 10 09:58:17Z [4153858496]: URL : eu-prod-utm.soa.sophos.co
m/api/device/2/license
INFO Mar 10 09:58:25Z [4153858496]: response : {"errorCode":"ITSERVICELAYER
_CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403
,"trackingId":"9bf5f46b-410f-4fe7-b38f-5165ff8e79b5"}
ERROR Mar 10 09:58:25Z [4153858496]: license_check failed : Authentication f
ailed
ERROR Mar 10 09:58:25Z [4153858496]: licensing_do_licensecheck() :parsing re
sponse failed...
####################################################
generate certificate signing request (CSR) Thu Mar 10 12:58:26 +03 2022


Thu Mar 10 12:58:28 +03 2022 certificate signing request generated with status :
: 0


####################################################
INFO Mar 10 09:58:28Z [4153178560]: --requestType = 4
INFO Mar 10 09:58:28Z [4153178560]: --serial = C0A0B79TTJP47A8
INFO Mar 10 09:58:28Z [4153178560]: --deviceid = f246f45637ed6d00772f07356a
eb2ef79ed5
INFO Mar 10 09:58:28Z [4153178560]: --cert = /_conf/certificate/licensing/m
fgr_vendor_AM.pem
INFO Mar 10 09:58:28Z [4153178560]: --key = /_conf/certificate/licensing/mf
gr_vendor_AM.key
INFO Mar 10 09:58:28Z [4153178560]: URL : eu-prod-csr.soa.sophos.co
m/api/certificate/1/signing
INFO Mar 10 09:58:28Z [4153178560]: certificate_signing_request() : request
: { "serialNumber":"C0A0B79TTJP47A8", "deviceId":"f246f45637ed6d00772f07356aeb2
ef79ed5", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----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-----END CERTIFICATE REQUEST-----
"}
INFO Mar 10 09:58:28Z [4153178560]: certificate_signing_request() : respons
e : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not fo
und","statusCode":404,"trackingId":"0d387784-ff33-47a5-bcf2-cee828dafe8f"}

ERROR Mar 10 09:58:28Z [4153178560]: Certificate signing Failed : Device not
found...:(
ERROR Mar 10 09:58:28Z [4153178560]: certificate signing request() : parsing
failed...
INFO Mar 10 09:58:30Z [4153915840]: --requestType = 8
INFO Mar 10 09:58:30Z [4153915840]: --serial = C0A0B79TTJP47A8
INFO Mar 10 09:58:30Z [4153915840]: --fwversion = 18.5.2.380
INFO Mar 10 09:58:30Z [4153915840]: --cert = /content/licensing/lic_csr.pem
INFO Mar 10 09:58:30Z [4153915840]: --key = /content/licensing/lic_csr.key
INFO Mar 10 09:58:30Z [4153915840]: --token = Token-Id:C0A0B79TTJP47A8
INFO Mar 10 09:58:30Z [4153915840]: URL : eu-prod-utm.soa.sophos.co
m/api/device/1/appliance
INFO Mar 10 09:58:30Z [4153915840]: licensing_do_applianceupdate : request
: { "serialNumber": "C0A0B79TTJP47A8", "applianceAttributes": [ { "name": "firmw
areVersion", "value": "18.5.2.380" } ] }
ERROR Mar 10 09:58:31Z [4153915840]: curl_easy_perform(58) failed: Problem w
ith the local SSL certificate
ERROR Mar 10 09:58:31Z [4153915840]: licensing_do_applianceupdate() : Proble
m in contacting Server

-----------------------------------------------------------------------------------------------------------------------

INFO Mar 08 17:42:23Z [4153354688]: --lastCheckCode = 83040d24-f301-4fc5-97
d5-700fa7d8e624
INFO Mar 08 17:42:23Z [4153354688]: --cert = /content/licensing/lic_csr.pem

INFO Mar 08 17:42:23Z [4153354688]: --token = Token-Id:C0A0B79TTJP47A8
INFO Mar 08 17:42:23Z [4153354688]: --key = /content/licensing/lic_csr.key
INFO Mar 08 17:42:23Z [4153354688]: URL : eu-prod-utm.soa.sophos.co
m/api/device/2/license
INFO Mar 08 17:42:30Z [4153354688]: response : {"errorCode":"ITSERVICELAYER
_CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403
,"trackingId":"65f11e04-55b3-47f7-ba11-28661257d5f1"}
ERROR Mar 08 17:42:30Z [4153354688]: license_check failed : Authentication f
ailed
ERROR Mar 08 17:42:30Z [4153354688]: licensing_do_licensecheck() :parsing re
sponse failed...
####################################################
generate certificate signing request (CSR) Tue Mar 8 20:42:31 +03 2022


Tue Mar 8 20:42:32 +03 2022 certificate signing request generated with status :
: 0


:
XG86_AM01_SFOS 18.5.2 MR-2-Build380#
XG86_AM01_SFOS 18.5.2 MR-2-Build380# less /log/licensing.log

Seems like the appliance is broken. There is something called Device ID. Its the unique ID for the backend Licensing server. The log indicates, the Licensing backend server does not know the device ID. 

You should contact Customer Care, so they can clear the device ID and you can re register the device.