Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 28 subscribers
  • Views 498 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Tado Thermostat bridge not working through Sophos XG

Alex hoyle

Hi All,

Recently installed Sophos XG Firewall in my home and so far all has been well besides an issue with our central heating controls. We use Tado and since putting in the XG it's been unable to connect to tado's servers so we have no access to change heat setting etc in the App.

Things I've tried:

- Creating dedicated firewall rule for the Tado bridge with linked NAT rule, access to any service with no IPS/Web policy set to none
- Setting web policy to "Allow All"
- Untick "Block potentially unwanted applications" under web-General settings
- completely turning off SSL/TLS inspection (Even though I'm not using it)

Everything is showing up as allowed in the firewall/Web logs

Any help would be greatly appreciated.


Thank you! 



This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    please leave SSL/TLS enabled, you are using in the the background. as part of your firewall security

    You do not need linked NAT rules unless you  have multiple WAN connections.

    I am unable to locate what port there TADO bridge uses to connect to he external server. The various users suffering similar failures have all asked Tado support for assistance. Before you do, have you checked the IP address of your TADO is part of the XG network assuming you have changed the address range  of your network when you installed the XG? Further the recommendation advises to put a fixed IP address in the TADO bridge.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi,

    please leave SSL/TLS enabled, you are using in the the background. as part of your firewall security

    You do not need linked NAT rules unless you  have multiple WAN connections.

    I am unable to locate what port there TADO bridge uses to connect to he external server. The various users suffering similar failures have all asked Tado support for assistance. Before you do, have you checked the IP address of your TADO is part of the XG network assuming you have changed the address range  of your network when you installed the XG? Further the recommendation advises to put a fixed IP address in the TADO bridge.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

Children
  • 0 in reply to rfcat_vk

    Hi Ian,

    Thanks for getting back to me, I've finally got this sorted!

    I've been playing around all day adding ports i've seen coming up when doing a tcpdump but still couldn't get it to work. I'd put most of the settings back to what they were on the firewall BUT I had left the linked NAT rule... after seeing your post I deleted it and it's all started working! 

    Really Appreciate the help.

    Alex

Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?