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How do I delete or refresh my CM account?

rfcat_vk over 4 years ago

Hi folks,

my CM account appears to have a configuration issue regarding heartbeat, so the question is how do I refresh the account or delete it so that I can start a new account (home use)?

Ian

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rfcat_vk over 4 years ago in reply to rfcat_vk +1 verified

Ii am reliably advised the issue will be resolved when v19 GA is released.

Ian
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0 emmosophos over 4 years ago

Hello rfcat,

Thank you for contacting the Sophos Community.

That would be done for our Customer Care team if possible.

Is this related to the emails you’re getting about a certificate expiring?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 rfcat_vk over 4 years ago in reply to emmosophos

Hi Emmanuel,

any further thoughts on how to get the CM account fixed, I don't think I am alone with this issue?

ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 4 years ago in reply to emmosophos

Hi Emmanuel,

any further thoughts on how to get the CM account fixed, I don't think I am alone with this issue?

ian

XG115W - v19.5.1 mr-1 - Home

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+1 rfcat_vk over 4 years ago in reply to rfcat_vk

Ii am reliably advised the issue will be resolved when v19 GA is released.

Ian

XG115W - v19.5.1 mr-1 - Home

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