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Can't log into webadmin with domain user

I have connected the XG to the domain and my domain user can log into the user portal fine. When I try to log into the admin portal I get "User XXXXX failed to login to Web Admin Console because of wrong credentials"

I have made sure the user is set as an administrator but still nothing.

I also face the same issue while trying to log in via the console/SSH

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0 rfcat_vk over 3 years ago

Hi,

what is the format of the address you are using, firewall:4444?
ian

XG115W - v19.5.1 mr-1 - Home

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0 harryt1608 over 3 years ago in reply to rfcat_vk

Yes, I am connecting with the address https://IP_ADDRESS:4444 I have the same error while using the address https://FQDN:4444

I am also unable to authenticate via SSH
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0 rfcat_vk over 3 years ago in reply to harryt1608

Does the domain use actually have any network rights?
ian

XG115W - v19.5.1 mr-1 - Home

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Can't log into webadmin with domain user

Submitted a Tech Support Case lately from the Support Portal?