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Sophos xg 8.5.2-mr-2 pattern fail to update

lenyick

Sophos xg 8.5.2-mr-2 pattern fail to update

SFVH_SO01_SFOS 18.5.2 MR-2-Build380# tail -f /log/u2d.log
DEBUG 2022-02-11 00:44:07Z [27527]: --port = 443
DEBUG 2022-02-11 00:44:07Z [27527]: Added new server : Host - u2d.sophos.com
, Port - 443
DEBUG 2022-02-11 00:44:07Z [27527]: --u2d_proto = 2.00
DEBUG 2022-02-11 00:44:07Z [27527]: Final query string is :
?&serialkey=xxxxxxxxxxxxxxx&deviceid=xxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx&fwvers
ion=18.5.2.380&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=Sop
hos&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG 2022-02-11 00:44:08Z [27527]: Response code : 200
DEBUG 2022-02-11 00:44:08Z [27527]: Response body :

DEBUG 2022-02-11 00:44:08Z [27527]: Response length : 11

DEBUG 2022-02-11 01:01:16Z [32767]: --pkg_sysupdate_version = 2
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - ap-northeast-1
.u2d.sophos.com., Port - 443
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - eu-west-1.u2d.
sophos.com., Port - 443
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - us-west-2.u2d.
sophos.com., Port - 443



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    We updated SFOS 18.0.3 to SFOS 18.5.2 in HA A/P.

    We appear to have an issue where the following services don't start automatically and must be started using 'service <name>:start -ds sync' from command line after the system boots.

    • red
    • sslvpn
    • access_server
    • fqdnd
    • dnsgrabber

    We also have the same issue as you above, restarting Anti-Virus service does not help.

    We have the following in our u2d.log file.

    DEBUG     2022-02-17 09:40:51Z [13596]: Received version : 2.0.008
DEBUG     2022-02-17 09:40:51Z [13596]: Received size : 1246101
DEBUG     2022-02-17 09:40:51Z [13596]: Received md5sum : 8162eb9d995784647ff19f6da8451235
DEBUG     2022-02-17 09:40:51Z [13596]: Received module : geoip
DEBUG     2022-02-17 09:40:51Z [13596]: Received cv : 1.00
DEBUG     2022-02-17 09:40:51Z [13596]: Received type : full
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for ips but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for apfw but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for redfw but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for geoip but we are ignoring it as download for a previous update is in progress.

    We have case ID 04927859 logged with Sophos Support.

    Awaiting to hear back from them now.

Reply
  • 0

    We updated SFOS 18.0.3 to SFOS 18.5.2 in HA A/P.

    We appear to have an issue where the following services don't start automatically and must be started using 'service <name>:start -ds sync' from command line after the system boots.

    • red
    • sslvpn
    • access_server
    • fqdnd
    • dnsgrabber

    We also have the same issue as you above, restarting Anti-Virus service does not help.

    We have the following in our u2d.log file.

    DEBUG     2022-02-17 09:40:51Z [13596]: Received version : 2.0.008
DEBUG     2022-02-17 09:40:51Z [13596]: Received size : 1246101
DEBUG     2022-02-17 09:40:51Z [13596]: Received md5sum : 8162eb9d995784647ff19f6da8451235
DEBUG     2022-02-17 09:40:51Z [13596]: Received module : geoip
DEBUG     2022-02-17 09:40:51Z [13596]: Received cv : 1.00
DEBUG     2022-02-17 09:40:51Z [13596]: Received type : full
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for avira but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for savi but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for ips but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for apfw but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for redfw but we are ignoring it as download for a previous update is in progress.
WARNING   2022-02-17 09:40:51Z [13596]: A new update is available for geoip but we are ignoring it as download for a previous update is in progress.

    We have case ID 04927859 logged with Sophos Support.

    Awaiting to hear back from them now.

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