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Sophos xg 8.5.2-mr-2 pattern fail to update

lenyick

Sophos xg 8.5.2-mr-2 pattern fail to update

SFVH_SO01_SFOS 18.5.2 MR-2-Build380# tail -f /log/u2d.log
DEBUG 2022-02-11 00:44:07Z [27527]: --port = 443
DEBUG 2022-02-11 00:44:07Z [27527]: Added new server : Host - u2d.sophos.com
, Port - 443
DEBUG 2022-02-11 00:44:07Z [27527]: --u2d_proto = 2.00
DEBUG 2022-02-11 00:44:07Z [27527]: Final query string is :
?&serialkey=xxxxxxxxxxxxxxx&deviceid=xxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx&fwvers
ion=18.5.2.380&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=Sop
hos&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG 2022-02-11 00:44:08Z [27527]: Response code : 200
DEBUG 2022-02-11 00:44:08Z [27527]: Response body :

DEBUG 2022-02-11 00:44:08Z [27527]: Response length : 11

DEBUG 2022-02-11 01:01:16Z [32767]: --pkg_sysupdate_version = 2
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - ap-northeast-1
.u2d.sophos.com., Port - 443
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - eu-west-1.u2d.
sophos.com., Port - 443
DEBUG 2022-02-11 01:01:16Z [32767]: Added new server : Host - us-west-2.u2d.
sophos.com., Port - 443



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Parents Reply
  • 0 in reply to Bharat J

    Time settings is correct
    Dns status check (Lookup successful)
    stop and restart av download file tried manual update failed
    Tried click on update pattern now (message (pattern update started successfully)
    status (downloading) then shows as failed

Children
  • 0 in reply to lenyick

    Hi lenyick ,

    Are you managing your firewall in HA or via SFM/CFM? If yes update management on or set over there? 

     

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    Not manage HA or SFM/CFM
    log into XG, don't understand why even download pattern fail to update
    I tried updating with the sfos_patterns_update.tar pattern updates like above failed
    extracted the sfos_patterns_update and tried updating with avira_4.00_1.0.418720_full.tar.gz.gpg
    savi_1.00_1.0.17554_full.tar.gz.gpg ips_18.0_v18_18.18.99.tar.gz.gpg all failed with invalid package

    202 2-02-13 16:37:27 Up2Date Failed Failed to download file avira_4.00_1.0.418729_full.tar.gz.gpg 18030

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