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Hi,
I had mistakenly disabled MFA for super admin, after that I cannot log in with the admin account on the web portal. but I am able to log in CLI mode. Please find below.
I sync the authenticator and it says "timeoffset successfully retrieved" but failed to login web portal. Please help me out.
Hi imranimi,
Please take SSH access as per the below snapshot
Please select the option 2 which gives you following screen :
Please select the option 7 to Reset multi-factor authentication for Admin user
Type Y
Please go to the GUI enter username admin and password which will again gives you following screen :
Scan it with Sophos Authenticator App or any other Authenticator app and again enter username admin and password + 6 digit code from Authenticator app
Hope this might help
"Sophos Partner: Infrassist Technologies Pvt Ltd".
If a post solves your question please use the 'Verify Answer' button.
Hi imranimi,
Please take SSH access as per the below snapshot
Please select the option 2 which gives you following screen :
Please select the option 7 to Reset multi-factor authentication for Admin user
Type Y
Please go to the GUI enter username admin and password which will again gives you following screen :
Scan it with Sophos Authenticator App or any other Authenticator app and again enter username admin and password + 6 digit code from Authenticator app
Hope this might help
"Sophos Partner: Infrassist Technologies Pvt Ltd".
If a post solves your question please use the 'Verify Answer' button.
