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SMTP Data Time out message abandoned

Lisicki

mails from xx.xxx.58.4 / 123@123.de to me Sophos XG 330 192.168.xx.xx bigger than ~5 MB will be failed.

2022-01-24 11:43:38.584 [4663] SMTP connection from [xx.xxx.58.4]:11902 I=[192.168.xx.xx]:25 (TCP/IP connection count = 1)

2022-01-24 11:43:38.686 [27981] [xx.xxx.58.4] F=<123@123.de> R=<789@789.de> Accepted: upstream host


4662 1 queue-runner process running
DBG Jan 24 10:43:57Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:44:28Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:44:59Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:45:30Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:46:01Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:46:32Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:47:03Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:47:34Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
DBG Jan 24 10:48:05Z [ MPOLLER]: state failed 'No such file or directory'
4662 1 queue-runner process running
4662 1 queue-runner process running
4662 1 queue-runner process running

DBG Jan 24 10:48:36Z [ MPOLLER]: state failed 'No such file or directota timeout (message abandoned) on connection from email.server.de [xx.xxx.58.4]:11902 F=<123@123.de>


How can I find out where or how the time out comes about.



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  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    I haven't seen this error before, however, if you put the smtpd_main.log in debug mode and they sent you another email treated than 5MB it would probably provide more clues on the error

    To put the smtpd in debug mode run the following command from the advanced shell

    # service smtpd:debug -ds nosync

    Regards,

Reply
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    I haven't seen this error before, however, if you put the smtpd_main.log in debug mode and they sent you another email treated than 5MB it would probably provide more clues on the error

    To put the smtpd in debug mode run the following command from the advanced shell

    # service smtpd:debug -ds nosync

    Regards,

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