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Security audit report - "No record found"

Hello,

About three months ago, I scheduled two security audit reports to be emailed to me. They have been fine up until about a month ago. I'm not sure what happened, but the reports now have no results. All the sections are now blank / empty with "No record found", and where it used to give us a Risk score, it now just says Risk: ?. See attached pics. Anyone know how this happened and how to fix? The only thing I can think of is I registered the Sophos firewall to Sophos Central on November 29, 2021. My reports still looked good more than a week later on December 10th, but the following week, Dec 17, 2021, everything is blank. Do I need to re-create the scheduled reports in Sophos Central somewhere, now that the firewall is registered there?



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  • Hello djb,

    Oh sorry about that, my mind went to not receiving the reports as I had that issue after adding an additional WAN interface for testing two days ago. 

    If the reports aren’t showing, try deleting the reporting and regenerating it.

    If the issue persists check the following logs and commands:

    console> show on-box-reports (This most likely is set to ON)
    console> system diagnostics show disk (shouldn't show at more than 90%) 
    #garner.log
    #postgres.log

    Regards,

    Jump to answer
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