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Hotspot is facing some issue.

I configured a Wireless -> hotspot and it works fine but only if the ip address is in the same subnet of the UTM. If the hosted is routed I'm getting this error:

The UTM ip is 172.16.0.0.16

If the client ip is 172.16.0.0.X, the hotspot login page open ok.

If the client ip has another subnet, and has a router above (ex 10.50.11.7), I got the error.

I think that maybe exist some acl list that allow open the login page.

Any tip how to solve this?

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0 Jesus Campos over 3 years ago

Is it because of not being able to get the mac address?
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0 BAlfson over 3 years ago in reply to Jesus Campos

Olá Jesus,

If this is a question about XG, you will want to post your question in the XG Community.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Jesus Campos over 3 years ago in reply to BAlfson

You are right, sorry, if possible delete the post.

Thanks.
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Hotspot is facing some issue.

Submitted a Tech Support Case lately from the Support Portal?