Upgrading my Sophos HyperV Firewall from SFOS 18.5.1 MR-1-Build326 to 18.5.2 MR2-Build380
posted this error during update routine.
All works fine but trying to restart on-box-reports show this prompt
Sophos Firmware Version SFOS 18.5.2 MR-2-Build380 console> show on-box-reports Local Reporting : off console> set on-box-reports on On-Appliance reporting is currently turned OFF. Failed to upgrade On-Appliance Cyberoam-iView. Please contact support. console>
Creating a ticket and Sophos Support give me this three options to resolve the problem:
Option1
We can conduct database recovery by running maintenance. (No downtime expected)
We can run this from our end and check if this would resolve the issue.
Option 2
Restore the backup directly (Downtime is expected) (10 minutes)
You may generate a new backup and restore back so it would rebuild the database.
Option 3 Downtime expected to switch to new instance.
Since this is a VM instance, you may spin a new instance and restore the backup onto that instance.
So option 2 sounds for me for the easyest and fastest way to get this problem fixed.
Yesterday I backup my configure and import it to my running firewall.
Checking status of on-box-reports:
Sophos Firmware Version SFOS 18.5.2 MR-2-Build380 console> show on-box-reports Local Reporting : off
And trying to start it:
console> set on-box-reports on console> show on-box-reports Local Reporting : on
Show a fine state.
After restart the firewall alert warning in WebAdmin is gone too.
Thank you Sophos for your support!
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