IPsec site-to-sit up but not pinging both LAN

Hi Muhammad,


Good day!

Please check if the ping is active from your device access by navigating on your WEB GUI.

In Administration | Device Access | VPN | check if PING is selected. Verify the network subnets are defined properly in the IPSec policy on both the end. 

Aside from that, Please check the firewall rules and make sure allowing internal IPs at both Firewall through each other.

If the same issue occur, then it would be better to do a packet capture to check if the traffic is going to the correct firewall rule and see if there's any violation.

Sophos Firewall: Monitor traffic using Packet Capture Utility | https://support.sophos.com/support/s/article/KB-000035761?language=en_US


Best Regards,

Benjamin S.

Hi Muhammad,


Good day!

Please check if the ping is active from your device access by navigating on your WEB GUI.

In Administration | Device Access | VPN | check if PING is selected. Verify the network subnets are defined properly in the IPSec policy on both the end. 

Aside from that, Please check the firewall rules and make sure allowing internal IPs at both Firewall through each other.

If the same issue occur, then it would be better to do a packet capture to check if the traffic is going to the correct firewall rule and see if there's any violation.

Sophos Firewall: Monitor traffic using Packet Capture Utility | https://support.sophos.com/support/s/article/KB-000035761?language=en_US


Best Regards,

Benjamin S.