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Discussions ATP block all *.idv.tw FQDN query!?

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ATP block all *.idv.tw FQDN query!?

Shunze Lee over 3 years ago

We found all the *.idv.tw domains were blocked by ATP with XG.

I have opened a case (ID: 04765685) to Sophos, but Sophos seems doesn't know the issue?

Shunze

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Vishal_R over 3 years ago in reply to Vishal_R +1 verified

Hi Shunze Lee : Sophos LAB team has done the required reassessment and updated ATP pattern release (on coming Monday) will fix the issue.

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0 Vishal_R over 3 years ago

Hi Shunze Lee: Thank you for reaching out to the Sophos community team. I have checked the case details and progress. As of now, a LAB request has been raised internally to review the domain and details provided from your end and our engineer will share the latest update on the support ticket with you based on the LAB team update.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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+1 Vishal_R over 3 years ago in reply to Vishal_R

Hi Shunze Lee: Sophos LAB team has done the required reassessment and updated ATP pattern release (on coming Monday) will fix the issue.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Shunze Lee over 3 years ago in reply to Vishal_R

Hi Vishal,

Today is Monday in Taiwan.
And I see the *.idv.tw domains are still blocked by ATP...
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0 rfcat_vk over 3 years ago in reply to Shunze Lee

Nice try, but it is still Sunday in Canada/USofA.

My ATP is still showing 27/12/2021.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 3 years ago in reply to rfcat_vk

Update. The ATP shows new version as of 1851 3rd Jan 2022.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Shunze Lee over 3 years ago in reply to rfcat_vk

New ATP pattern has resolve the issue.
Thanks~
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0 Shunze Lee over 3 years ago in reply to rfcat_vk

New ATP pattern has resolve the issue.
Thanks~
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0 Vishal_R over 3 years ago in reply to Shunze Lee

Hi Shunze Lee : Thanks for the latest update and I am glad the issue has been fixed now.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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