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  • The specific change you mention was a result of a security review we carried out on the OTP functionality. It is not good practice to provide methods to recover existing secrets because this makes it much easier to create cloned tokens that could be used without the knowledge of the original user to gain access to their account. Recovering OTP on an account by deleting the existing secret and creating a new one is more secure because even if it is done by the wrong person, the original user will realize the error the next time they try and log in using their old token.

    You see the same behaviour in most websites that offer OTP options like this - the only way to recover if you lose your OTP is to re-initialize with a new secret.

    Your point about including more specifics about this in the release notes is valid. We try to keep the release notes brief so that customers can read them all quickly and identify areas that may concern them where they can dig in to documentation to find out more. Sometimes we make them too brief. We'll take your feedback into account.

    [I updated my original post because I mistakenly thought I was reading the v19 EAP1 forum. Apologies for any confusion.]

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  • I just tried to manage a Sophos XGS116 with the OTP token. But it wont give me the expected popup in the Sophos Central portal according to the article Use OTP to turn on Central management - Sophos (XG) Firewall

    If i enter the serial number it gives me the following tekst: If your firewall is already deployed and configured, you can join it to Sophos Central for management from your Firewall WebAdmin. Please note that a firewall can be managed at any point of time either via Sophos Central or Sophos Firewall Manager (SFM).

    So i'm not able to create a OTP token for the firewall.

    Is there something i'm doing wrong?

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  • I just tried to manage a Sophos XGS116 with the OTP token. But it wont give me the expected popup in the Sophos Central portal according to the article Use OTP to turn on Central management - Sophos (XG) Firewall

    If i enter the serial number it gives me the following tekst: If your firewall is already deployed and configured, you can join it to Sophos Central for management from your Firewall WebAdmin. Please note that a firewall can be managed at any point of time either via Sophos Central or Sophos Firewall Manager (SFM).

    So i'm not able to create a OTP token for the firewall.

    Is there something i'm doing wrong?

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