Issue with my SOPHOS 310 Firewall (Sudden restart)

Hi Rodney Altamera: Thank you for reaching out to the Sophos community team. You may check the syslog.log around reboot time to see if there is any suspected error or logs appearing or not. If syslog.log did not contain any logs around reboot time which gives any problematic indication then your XG may require connectivity on the serial console to capture the next auto-reboot instance logs. It may possible it is auto rebooted due to Kernal Oops or Kerna Panic.I would also advise to Open Support case to have an investigation on this.

support.sophos.com/.../KB-000041492

Hi Rodney Altamera: Thank you for reaching out to the Sophos community team. You may check the syslog.log around reboot time to see if there is any suspected error or logs appearing or not. If syslog.log did not contain any logs around reboot time which gives any problematic indication then your XG may require connectivity on the serial console to capture the next auto-reboot instance logs. It may possible it is auto rebooted due to Kernal Oops or Kerna Panic.I would also advise to Open Support case to have an investigation on this.

support.sophos.com/.../KB-000041492

HI Vishal here is what I got from the syslogs of Sophos Firewall. What does this mean?

Hi Rodney Altamera : Thanks for sharing the syslog.log around reboot time, here before reboot no Kernal Oops or call trace, so keeping the device connected with the serial console will help more to capture logs for the next instance, and also support ticket will help here, so support engineer may start some service in debug if needed. 

Hi Vishal_R,

Noted. I already sent the syslogs to sophos support. I am still waiting for their feedback.

Thanks

rodney

Hi Vishal_R,

I sent a reply to the email of Sophos Support for their questions. I also attached syslogs. But until now I didn't get any response?

Thanks

rodney

Hi Rodney Altamera Please DM me with the case ID, will do the needful to have update/progress.

Hi Vishal_R,

No worries, I already got the response from Sophos support. 

Thanks for the assist.

You could eventually try MR2, if this resolves your issue. 

Hi LuCar Toni,

Just checked my Sophos XG310 no firmware update yet for MR2. I'll wait once this is released. Thanks for the update.